Very insightful and full of powerful content. I really found your “next actions” a very useful tool for turning ideas into a concrete follow up to drive change.– David Velazquez, VP Operations China of Mercedes Benz Financial Services

It’s nice to hit the pause button and reflect on us as individuals, the industry, and the world. I don’t get to do this enough leading the busy life I do, so your address gave me some reflective time and an interesting perspective of our journey as a society.– Catherine Vissiere, Senior Marketing Manager of Microsoft

Great job trying to get our industry to think about people first before developing technology. We are engineers at heart that just want to start building things, but many times we miss the mark. – Aaron Arvizu, Global Client Sales Director of Intel Corporation

A wake-up call for us to prepare for the needs of the next generation. I am glad the board of directors attended this session. Thank you. – Ai Leen Yeoh, Head of Customer Analytics of RHB Bank

Insightful and entertaining at the same time, I loved the way you structured it, with concrete suggested actions. Useful ideas regardless of the business, so I suspect our customers will find great value in it. You are an excellent speaker! – Morella Urbina, Director, Customer Services Organization Ops of Compuware

Mike bridged IT legacy practices with the future reality. All too often IT takes the technology centric view and Mike called us to action to engage our customers, not publish to them. – Matthew Groom, Sr. Director of Luxottica

Loved the presentation and gained a greater understanding of the need for us to move forward quickly to engage our people and our customers. Some amazing “a-ha” moments for me. – Nikki Franz, Training Manager SA/NT of Commonwealth Bank of Australia

I thought the presentation was spot on. I wish my former industry, newspapers, would have embraced change much sooner … and would have implemented a much different strategy than is presently engaged. – Bill Joyner, Vice President Corporate Banking of BBVA Compass

Stunning—one of the best and most engaging presentations I have witnessed! – Shane Hinchliffe, Knowledge Manager of LinkWater

Impressed with the level of research you did to speak to the audience rather than deliver a generic message. Probably the one session that I will share and use because it gives a structure to driving innovation and thinking strategically. – Elaine Legault, Director, Production Services of Montreal Convention Centre

Great session Mike, I liked your premise of customer-focused innovation and finding out the “one thing” that would make the board spill their coffee. – Doug Farndale, Cloud Director of Cisco

Very insightful. Loved the discussion of the future of mobile, integration of social media and the need to identify how to best use the telemetry from this to drive sales and customer satisfaction. – Joseph Dizeo, National Account Manager of Verizon Wireless

Mike, you were awesome. You transformed the 5 big trends in IT into something much more useful for how to plan our companies. I’ve heard and read a lot about these trends but never with your focus. – Fabrizio Alves, CEO of VANTIX Tecnologia, Brasil

Very well done! The cultural/anthropologic dimensions as related to technology innovation is a fantastic theme to explore and to get people to ponder more in thinking about people’s behaviors, the root of them and how this impacts their adoption and use of technology. – Jay Jarrett, Director Strategy and Transformation of Raytheon

Thanks for a very good presentation at the summit! You pinpointed a number of observations relevant for me in my every day work as a leader. – Knut Ingvar Eriksen, VP Technology/ CTO of Telenor

Mike went far above and beyond what is expected of a hired speaker. We appreciate the time he spent with us, the way he immersed himself in the experience of our conference, and the interest he took in our business and in the needs and the feedback of our attendees. Mike was great to work with and we would recommend him wholeheartedly to anyone searching for a dynamic and thoughtful speaker. – Bryant Kirk, Chief Operating Officer of The Newport Group

Amazingly fresh presentation with tons of thought leadership and practical actions to take the next step in evolving our teams. – Daniel Serraon, Category Insights Manager of Red Bull

I found the global perspective quite helpful, particularly in understanding the role of anthropological/cultural nuances in the customer perspective. – Lenny Rhee, Director of Corporate Strategy of AT&T

Amazing! Mike was the perfect anchor to bring the conference to a high energy, thought-provoking close. He had the attention of everyone in the audience. The post-conference survey has shown Mike was one of the most valuable speakers. Mike had another company that was looking at him for the same date but we swooped in and put a firm commitment on his calendar. I feel sorry for the other company that let him slip away. Not really—their loss was our gain. Thanks Mike! – Amy Czyrka, User Community Director of Compuware

Amazing! Mike made me think about how we can look at service to our business differently. I just emailed our CIO with some ideas and he got right back to me and said “DO IT!” – Michele Gough, Director, IT Service Management of AmerisourceBergen

For any company that wants to remain relevant and embrace change – Mike’s presentation will be of benefit. Mike’s presentation was thought provoking and very engaging. He provided examples that left us with some great takeaways, which we’ve already started to implement in our daily work lives. I would highly recommend him. – Gabrielle Diogo, Sr. Analyst National Sales Operations & Events of Verizon Wireless

Mike was a hit … pure and simple. His message, I believe, resonated with our audience much more than I would have anticipated. He was a true delight. – Jeanette Paschal, Conference Planner of the Small Business Investor Alliance

Very insightful and full of powerful content. I really found your “next actions” a very useful tool for turning ideas into a concrete follow up to drive change.– David Velazquez, VP Operations China of Mercedes Benz Financial Services

It’s nice to hit the pause button and reflect on us as individuals, the industry, and the world. I don’t get to do this enough leading the busy life I do, so your address gave me some reflective time and an interesting perspective of our journey as a society.– Catherine Vissiere, Senior Marketing Manager of Microsoft

Great job trying to get our industry to think about people first before developing technology. We are engineers at heart that just want to start building things, but many times we miss the mark. – Aaron Arvizu, Global Client Sales Director of Intel Corporation

A wake-up call for us to prepare for the needs of the next generation. I am glad the board of directors attended this session. Thank you. – Ai Leen Yeoh, Head of Customer Analytics of RHB Bank

Insightful and entertaining at the same time, I loved the way you structured it, with concrete suggested actions. Useful ideas regardless of the business, so I suspect our customers will find great value in it. You are an excellent speaker! – Morella Urbina, Director, Customer Services Organization Ops of Compuware

Mike bridged IT legacy practices with the future reality. All too often IT takes the technology centric view and Mike called us to action to engage our customers, not publish to them. – Matthew Groom, Sr. Director of Luxottica

Loved the presentation and gained a greater understanding of the need for us to move forward quickly to engage our people and our customers. Some amazing “a-ha” moments for me. – Nikki Franz, Training Manager SA/NT of Commonwealth Bank of Australia

I thought the presentation was spot on. I wish my former industry, newspapers, would have embraced change much sooner … and would have implemented a much different strategy than is presently engaged. – Bill Joyner, Vice President Corporate Banking of BBVA Compass

Stunning—one of the best and most engaging presentations I have witnessed! – Shane Hinchliffe, Knowledge Manager of LinkWater

Impressed with the level of research you did to speak to the audience rather than deliver a generic message. Probably the one session that I will share and use because it gives a structure to driving innovation and thinking strategically. – Elaine Legault, Director, Production Services of Montreal Convention Centre

Great session Mike, I liked your premise of customer-focused innovation and finding out the “one thing” that would make the board spill their coffee. – Doug Farndale, Cloud Director of Cisco

Very insightful. Loved the discussion of the future of mobile, integration of social media and the need to identify how to best use the telemetry from this to drive sales and customer satisfaction. – Joseph Dizeo, National Account Manager of Verizon Wireless

Mike, you were awesome. You transformed the 5 big trends in IT into something much more useful for how to plan our companies. I’ve heard and read a lot about these trends but never with your focus. – Fabrizio Alves, CEO of VANTIX Tecnologia, Brasil

Very well done! The cultural/anthropologic dimensions as related to technology innovation is a fantastic theme to explore and to get people to ponder more in thinking about people’s behaviors, the root of them and how this impacts their adoption and use of technology. – Jay Jarrett, Director Strategy and Transformation of Raytheon

Thanks for a very good presentation at the summit! You pinpointed a number of observations relevant for me in my every day work as a leader. – Knut Ingvar Eriksen, VP Technology/ CTO of Telenor

Mike went far above and beyond what is expected of a hired speaker. We appreciate the time he spent with us, the way he immersed himself in the experience of our conference, and the interest he took in our business and in the needs and the feedback of our attendees. Mike was great to work with and we would recommend him wholeheartedly to anyone searching for a dynamic and thoughtful speaker. – Bryant Kirk, Chief Operating Officer of The Newport Group

Amazingly fresh presentation with tons of thought leadership and practical actions to take the next step in evolving our teams. – Daniel Serraon, Category Insights Manager of Red Bull

I found the global perspective quite helpful, particularly in understanding the role of anthropological/cultural nuances in the customer perspective. – Lenny Rhee, Director of Corporate Strategy of AT&T

Amazing! Mike was the perfect anchor to bring the conference to a high energy, thought-provoking close. He had the attention of everyone in the audience. The post-conference survey has shown Mike was one of the most valuable speakers. Mike had another company that was looking at him for the same date but we swooped in and put a firm commitment on his calendar. I feel sorry for the other company that let him slip away. Not really—their loss was our gain. Thanks Mike! – Amy Czyrka, User Community Director of Compuware

Amazing! Mike made me think about how we can look at service to our business differently. I just emailed our CIO with some ideas and he got right back to me and said “DO IT!” – Michele Gough, Director, IT Service Management of AmerisourceBergen

For any company that wants to remain relevant and embrace change – Mike’s presentation will be of benefit. Mike’s presentation was thought provoking and very engaging. He provided examples that left us with some great takeaways, which we’ve already started to implement in our daily work lives. I would highly recommend him. – Gabrielle Diogo, Sr. Analyst National Sales Operations & Events of Verizon Wireless

Mike was a hit … pure and simple. His message, I believe, resonated with our audience much more than I would have anticipated. He was a true delight. – Jeanette Paschal, Conference Planner of the Small Business Investor Alliance