Customer Service Expert, Business Advisor, Double Amputee and Author of business book Small Steps: Everything is Possible
Helping organisations and individuals with the lessons in positivity, motivation and goal setting which he learned in rehabilitation hospital and which he has used to prove that “Everything is Possible”.
Paul McNeive is a chartered surveyor and was Managing Director of Hamilton Osborne King when the firm was sold to Savills for €50m. Paul started his career as a trainee in the basement and not even the loss of his legs in a fire prevented him from rising to the top position to lead 250 people.
Paul tells riveting stories about the lessons he learned in rehabilitation hospital eg. goalsetting, positive thinking, unlocking potential, motivation, visualisation and dealing with adversity, and which he uses to prove that “Everything is Possible”-for example, becoming the first double amputee helicopter pilot in the world. He serves on the board of Ireland’s National Rehabilitation Hospital.
Paul’s autobiographical business book “Small Steps” is a bestseller and he writes a weekly opinion column in The Irish Independent.
Paul is a passionate speaker on customer service and loves talking on increasing sales, leadership, developing professional relationships and change management. Clients include Microsoft, Glanbia, CPL plc, Xerox, Pfizer, Bank of Ireland, AIB Bank, Specsavers, Tesco, V.H.I. Healthcare.
Paul makes an unforgettable impact on his audiences and clients report an instant and long lasting surge in enthusiasm and service levels.
You may want to go deeper into a topic for your audience. The keynote topics can be tailored and developed to suit your audience needs, be it a 90-minute Masterclass, a half-day or full-day workshop or a full online or face-to-face programme. Please contact one of our expert team to discuss.
Customer Service: making your customers feel special
Developing Professional Relationships
Motivation: inspiring your team to higher performance
“Paul spoke at a Food Works networking event to a group of food entrrepenurs. Paul’s message was crystal clear…. anything is possible. There was an incredible energy shift in the room and the audience were visibly inspired and motivated. Thank you Paul, anything is possible!”!” – Darina Mulligan, FoodWorks Ireland
“We were fortunate enough to have Paul deliver keynote addresses for us at a number of events across the country. With a diverse range of attendees, from start-up businesses to multinationals, Paul’s storytelling was the highlight of each event. Engaging the audience with a blend of insight and humour in equal measure, ‘inspirational’ was the single most common piece of feedback we received from the audiences.”– Neil Hetherington, Microsoft Ireland
“I would describe Paul McNeive’s talk as a gift. He gently implants intelligent adn authentic messages that last long after a conference”– David McRedmond, Chief Executive, TV3
“Glanbia Consumer Foods were lucky to have Paul speak to our Senior Leadership Team. Paul engaged our team with insights and humour in equal measure and as a motivational speaker he was truly inspirational.” – Colin Gordon, CEO, Glanbia
“We hired Paul to speak to our experienced sales team as part of an annual sales kick-off. The feedback from the team has been really excellent with one team member describing Paul as the “best motivational speaker” he has heard. Paul’s story is moving and engaging and the key messages he draws from it are very practical but nonetheless inspiring and based on our experience I am happy to say they will strike home with any audience” – Alan Brown, Managing Director IBS Xerox
“Paul gave a great presentation which resonated with the audience, he was inspirational with plenty of practical takeaways for the everyone. I would highly recommend Paul as a speaker.” – Peter Cosgrove, Director CPL resources plc
“Paul has a great human,tragic,funny inspirational story to tell.He tells it really well, is well worth listening to and we can all learn a lot. Don’t speak after him unless you’re really good!” – Michael Dawson, C.E.O. Leinster Rugby
“I have used Paul on a number of occasions as a motivational speaker in both customer and staff events. The reaction from both was just phenomenal, with feedback from all describing Paul as being a truly inspirational speaker.” – Gabriel Bannigan, Regional Manager Bank of Ireland, Dublin
“The standout speaker was Paul McNeive. He was stunning.” – John Mullins, ex CEO Bord Gais, reviews the Laya Healthcare Pendulum Summit on RTE Radio 1
“The person who stole the show for me was Paul McNeive. I left that evening feeling inspired, empowered and energised with Paul McNeive’s words echoing in my mind-“Everything is Possible” – T&D Magazine’s (Training and Development) review of the Laya Healthcare Pendulum Summit 2014
“Paul is an excellent motivational speaker who very effectively tells his life story in a way that resonated hugely with our staff. Not only did our teams engage fully with the challenges that Paul has faced, but their over-whelming feedback was that his story and his simple yet effective advice was something they felt would benefit their own approach to customers and our day-to-day business. Speaking at the end of an internal training and business update session can be a tough ask but Paul held everyone’s attention and ended the briefing on a positive, impactful and thought-provoking note.” – VHI
“Paul’s talk to our sales team was truly inspirational.” – Alan Bass, Managing Director, Ipsen Pharmaceuticals
“We used Paul to speak to our Managers from across Ireland; his story is thought provoking and inspiring and his messages on customer service are simple but incredibly effective. The feedback from Paul’s presentation was outstanding” – Duncan Graham, Head of Retail Advancement (Ireland), Specsavers
“I don’t think words can describe the effect you had on so many people from your speech yesterday. I was completely blown away by your presentation. I listened to the comments in the room once you finished and what I witnessed was something amazing. All I have heard today from managers is how amazing you were – in their words, you were Real, Honest and Believable. A massive Thank You.” – Jean Tierney, Regional Development Manager, Specsavers
“I invited Paul to speak at our Annual Gala Dinner 2015. What a revelation it was. He has such an engaging story to tell, full of personal details and the wisdom of one who has risen to and surmounted so many challenges throughout his life. Paul is a multi-talented individual who tells his story in an inspiring, non-dictatorial manner and is full of self-deprecating humour. Several of our members told me they took away much and adopted his advice to suit their own personal business needs which is always great to hear. Thanks Paul for attending and for being yourself.” – Pat Davitt, C.E.O., I.P.A.V.
“Paul McNeive recently hosted the KPMG, Irish independent Property Excellence Awards where he excelled in his role as MC. As a well known property industry professional, Paul brought his own style and approach that was well received by a crowd of over 700 who attended. Paul was motivational in his various presentations which kept the guests engaged and delivered a flawless performance. It was clear to all how much preparation Paul had done- best represented in his ability to link the various speakers with a clear knowledge and understanding of what each had achieved in winning the various awards. Paul is a total professional who’s reputation and respect within the sector continues to go from strength to strength.” – Judith Maguire Managing Director, Procom
“Given Paul was a previous competitor in the property business it felt slightly curious asking him to come and address my own team. I’m delighted I got over that feeling … his story (which I thought I knew, but only knew the half of!) is an inspiring one and my team was enthralled. His mantra on customer service, and his simple effective advice about making plans with little steps, and caring for customers really resonated. I have had nothing but hugely positive feedback since his presentation …”. – Declan Stone, Managing Director, Colliers
“When hosting our international colleagues from 33 countries for our association’s world conference that had as its theme ‘Inspire’ we sought a speaker for our final day that would be relevant to our audience of partners in independent accounting firms with different cultural backgrounds and also one that would inspire them. Speaking on ‘developing professional relationships’, Paul McNeive seized delegates’ attention from the start and from the large post-conference evaluation response we were 100% vindicated in our choice of Paul.” – Gerry McInerney, Managing Partner, McInerney Saunders, Chartered Accountants
“Paul was the guest speaker at our annual conference and delivered a truly inspiring and motivational speech. On a number of occasions I looked around the room and could see my colleagues totally engaged in everything he spoke about. In the days following Paul’s speech there was clear evidence of how much of an influence he had on those who were in attendance” – Paul Muldoon, Display Classified Manager, Independent Newspapers
“‘Paul is an inspiration to all whether it is in personal achievement or in business success. I had known about Paul and his story but had never met him. When it came to deciding on asking a motivational speaker to come and talk to our employees I knew he was only person to ask. The feedback internally from our team has been excellent since his talk and the positivity and energy from everyone has been instantly recognisable. I could not recommend him highly enough.” – Fergal Hopkins, Managing Director, Lansdowne Partnership Estate Agents
“The response to your talk was absolutely fantastic. Thank you so much for the time and effort you obviously put into it.” – Ronan Staunton, Product Manager-Nutricia
“Paul spoke at the International Women’s Day Conference in the University of Limerick in March this year. He has such a unique and inspiring story to tell. He is an example to all of us on how to overcome adversity and succeed despite what life throws at you. A highly engaging motivational speaker”. – Marie Connolly Conference Chairperson.
“Many thanks for your talk-it really set the tone for our sales meeting and there was lots of chat about Canaries and Robins.Very powerful insights into life and business.You are an inspiration and we appreciate your input.” – Trevor Freeman, Field Sales Manager, Roche Products (Ireland)
Written feedback from attendees at the North Tipperary Leader Partnership Seminar:
“Self belief, living in the now”
“Both speakers on your way of thinking and how to prepare for interviews by Paul”
“Learning more ways of developing my potential, teaching me to very positive”
“Very motivational and inspiring gives you a boost”
“Inspirational from grounded everyday people, and a sense of clarity”
“Motivational and inspirational”
“Excellent speakers with life experiences that did not defeat them”
“The postivity and enthusiasm by both speakers.”
“The personal stories of both speakers were inspirational.”
“You can succeed to anything if you put your mind to it.”
“Both speakers had a lot of life and business experiences.”
“Creating Balance in life and the points on Customer Services”
“The presentation was fantastic-it was truly inspirational and much talked about afterwards” – Marguerite Murphy, National Development Officer, The Pharmaceutical Managers Institute of Ireland
“Your presentation was terrific! Everyone absolutely enjoyed it and it really entertained everyone in such a positive way. You could see that by the number of people who bought books!!!” – Helen O’Dowd, Head of Learning and Events, Retail Excellence Ireland After Dinner Speech, Carton House, 2013
“Paul was our guest speaker at our inaugural Property Team Day. Paul’s personal story was very inspiring and was told in a very positive way which resonated with the entire team. His insight into customer service was a real eye opener and he set a very positive mood for the rest of the day.” – Kevin Ryan, Head of Asset and Estates, Tesco Ireland
“A huge thank you for your talk at our ‘Fly Higher – Celebrating & Inspiring Enterprise’ event at the Royal Marine. Our attendees were most inspired by your talk and your piece was very favourably commented upon as people were departing. The early stage survey feedback is overwhelmingly positive rating your talk as excellent. Personally I found your delivery refreshingly devoid of pomp and ego and I loved your bird analogies.” – Angela Tynan, Network Manager, Dun Laoghaire-Rathdown County Enterprise Board
“I recently had the pleasure of hearing Paul speak for the first time as an after-dinner speaker at the ISPE (International Society for Pharmaceutical Engineering) Ireland Affiliate Gala dinner on May 22nd at the Radisson Blu Hotel, Little Island, Cork. Paul had the unenviable task of speaking to a group of 290 people after a full day of technical seminars and a very well hosted dinner, but as a true professional he quickly got the audience fully engaged and took us through his journey and how the lessons he learnt throughout his career has taught him (and now us) into always setting yourself Goals and Objectives and to strive towards each each one step at a time. I believe we all came away believing that anything is achievable with “Small Steps”.” – Fearghal Downey, Treasurer, ISPE Ireland Affiliate
“Thank you for your contribution at our Annual Conference. The member’s were very engaged with what you had to say. On speaking to the attendees afterwards we received very positive feedback. Your story is very moving and inspirational.” – Susan Clancy, The Society of Chartered Surveyors Ireland
“We were delighted to secure Paul to speak at our 2013 Annual Members Lunch. Feedback received has been more than positive as attendees very much enjoyed Paul’s tales and life lessons learned.” – Fiona Barron, Chief Executive, Irish Property and Facility Management Association
“Paul delivered an excellent talk, both interesting and relevant, that was well received by our customers”. – Peter Jones, Marketing Manager, Roche Diagnostics UK
“Paul gave the team his presentation as the final part of our company strategic planning day. Everyone was tired by then, but Paul’s presentation left us buzzing! Inspirational, practical, and very personal. We’ll certainly be inviting Paul back” – Krystyna Rawicz, KRA and Associates
“Paul’s vast experience means he brings real added value to professional firms. He is an inspirational and entertaining speaker. Paul really connected with our Team and helped to ignite their enthusiasm” – Paul Wyse, Managing Director, Smith & Williamson
A Standing Ovation!
“The National Recruitment Federation (NRF) recently held its annual conference titled “STEP into the Future” which attracted a delegation of over 300+ from all areas of recruitment and business in Ireland and Europe. Author of the very popular book (and a must read for all people no matter what business you are in) “SMALL STEPS” Paul Mc Neive was the keynote speaker. I saw Paul earlier this year present at another conference and from that day I knew he would be the perfect person to have as the keynote speaker for the NRF. Highly engaging and motivational with a sense of humour thrown in is the recipe that gains him the reputation he has as a much sought after speaker. You could have heard a pin drop for the whole 45 minutes he was on the stage- except when he cracked a joke – mostly at himself, when he had the audience in stitches. As inspirational speakers go Paul is definitely at the top. He definitely exceeded the expectations of everyone in the room. Paul enraptured the audience with his life story of how he discovered the power of making a plan with small steps and how setting goals and sticking to them helped him achieve his dreams. Paul ended his presentation by singing and playing the guitar, gaining him a standing ovation from everyone in the room.” – Geraldine King, Director, National Recruitment Federation (NRF)